Presented by OTRS Group
From Chicago to the World: Jeffrey May is Working with Passion
The beauty of today’s technology is that with a strategic business plan and a powerful team at the helm, it is easily within the realm of possibilities to take your company to a global scale. Such is the case with OTRS Group, a leading tech company who provides industry independent, ready-to-use service ticketing solutions as well as customizable software for a variety of service management needs.
OTRS’ proprietary software bolsters business process automation and helps companies of any size easily manage inquiries and tasks. And all of this is done by a united global, team.
With team members working from countries around the world, OTRS is a truly international company. The headquarters are located in Germany, but there are employees in countries like Brazil, Singapore, Mexico and several cities in the U.S., now including Chicago.
A Chicago native who’s here to stay
Jeffrey May, Director of Sales AMERICAS, is a proud Chicago native and is thrilled to be bringing OTRS to his hometown. Jeff was born on Chicago’s South Side before eventually moving to Naperville as a teenager. He is an avid Chicago sports fan, with the White Sox topping his list (even during their slow seasons!). At 19, Jeff joined the military, but has lived on and off in the Chicago area for nearly 40 years, and now it looks like he’s here to stay.
Jeff has been with OTRS Group for about six years and thrives in his home office setting. He is able to set up his office exactly the way he likes it: Quiet with occasional ambient music playing in the background, a cushy office chair and ultra-widescreen monitor. Oh, and a north-facing lakefront view of Grant Park and the Chicago skyline! This peaceful set up allows Jeff to optimize his productivity.
Connecting with coworkers in a remote environment
And he’s not alone; studies have shown there are tremendous benefits to allowing employees to work from home in their own ideal environment. One such study conducted by the U.S. Career Institute cited that time saved (an average of 55 minutes saved per day!), money saved on things like gas and lunch out, individual quiet time, and the ability to spend more time with family as just some of the top benefits of working from home.
While Jeff’s schedule may vary a bit from day to day, he has found a generally-consistent routine that lets him work at optimal levels. And to the surprise of some, this includes connecting with coworkers. OTRS Group has employee camaraderie, even from afar, down to a science.
“My favorite part about OTRS: the people. I was introduced to OTRS by a good friend, who recommended OTRS as an employer I could be proud to be a part of. Not only because of the quality of our solutions, but the unique culture. I can honestly say that I enjoy working with each of my colleagues, who I consider to be more like family than coworkers.”
The feeling of belonging – across the globe
OTRS has been known to go to great lengths to foster that feeling of belonging from sending care packages for major life events to virtual happy hours or even virtual cooking classes. OTRS is determined to build employee relationships through creative team building activities, and it clearly works. What’s more is once a year or so, OTRS Group employees are given the chance to meet each other face to face in a company summit held in Germany.
OTRS Group is living proof that a global business model can work wonderfully, even from the comfort of home offices across the globe. And you can rest assured that as one of OTRS Group’s valued team members, Jeff will be hard at work bringing OTRS’ unique service to the beautiful Chicago area.